Support
Need a hand?
Tell us what is happening and we will help. You can also write to support@seasonledger.com.
Before you write
- Forgot your password? Use the reset link on the sign-in page.
- Accounts are created by hand, so tell us the email address on the account.
- If something looks wrong on a meeting, include the date and the client's first name.
Common questions
How do I get an account?
Accounts are made by hand, one firm at a time. Write to support@seasonledger.com and tell us a little about how you run your season, and we will set one up for you.
I forgot my password.
On the sign-in page, use the "Forgot your password?" link. A reset link comes to the email address on your account. If it does not arrive in a few minutes, check your spam folder, then write to us.
Will my clients get emails from the app?
Only if you turn that on. In Settings there are two switches, both off to start with: a confirmation right after you book, and a reminder the day before. A client with no email address on file is never emailed.
I cancelled a meeting by mistake.
Right after you cancel, a bar appears at the bottom of the screen with UNDO for about ten seconds. That puts the meeting back with its notes and checklist. If the bar is gone, write to us with the date and the client's first name.
Why can I not book a time that looks open?
A few rules run behind the scenes: your buffer between meetings, your office hours, days you blocked off, and your daily limit on new clients. Any of those can close a slot. You can change all of them in Settings.
Can I print the day?
Yes. Open a day and use the day sheet link — it prints a clean run sheet with times, what to bring, and blank lines for notes. The time report prints the same way.
Is my client information private?
Yes. Every record belongs to your firm and no other firm can see it. We do not read your client records except when you ask us for help and we need to look at something specific. The privacy page explains this in full.
How do I cancel?
Write to support@seasonledger.com. There is no fee and no notice period. We give you your records first, then delete your data after sixty days.
Still stuck? Write to support@seasonledger.com and a person will answer.